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Free Express Shipping with 3 days deliveries Pan-India. Regular shipping within 15-18 working days.
Golden concepts are now in India, we accept all credit cards, debit cards, and UPI payments.
Check our Returns & Refunds Policy here
Golden Concepts India is now offering EMI option
Shipping Policy
At Golden Concept, we are dedicated to providing you with a seamless and luxurious shopping experience. Below are the details of our shipping policy:
1.1 Processing Time
1.2 Shipping Rates and Delivery Estimates
1.3 Order Tracking
1.4 Shipping Restrictions
At Golden Concept, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
2.2 Return Process
2.3 Refunds
2.4 Exchanges
2.5 Return Shipping
2.6 Non-returnable Items
If you have any questions about our shipping or return policies, please don't hesitate to reach out to our customer support team:
GOLDEN CONCEPT WARRANTY IS VALID FOR ONE (1) YEAR
The products are manufactured to meet our high-quality standards. In addition, the products are also covered by our warranty against any manufacturing defects. To report a warranty issue, please contact customer service at support@brdggroup.com
Note that Golden Concept warranty does not cover:
(A) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
(B) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.
(C) to damage caused by use with a third-party component or product that does not meet the Golden Concept’s Product’s specifications.
(D) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause.
(E) to damage caused by operating the Product outside the user manual, the technical specifications or other published guidelines.
(F) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Golden Concept or an Golden Concept authorized Service Provider (“AASP”).
(G) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product.
(H) if any serial number has been removed or defaced from the Product, or if the phone manufacturer receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).
It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 15 days. Any complaints should be made to our customer service. Please provide us with your order number and the reason for your complaint and we will return with further instructions on returning the product.
If a returned product has no fault, Golden Concept has the right to refuse the refund and charge a fee for transportation costs. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If you wish to send your product to us for warranty issues, contact our support team via:
Thank you for choosing Golden Concept. We appreciate your business and are committed to providing you with luxury products and exceptional customer service.
