1. General Information

This policy regards integrity and marketing, (“Privacy Policy”) and explains how Golden ConceptIndia.com is operated by Blue Dot Brdg India Pvt Ltd, an authorized distribution & brand management company in India with email  support@goldenconcept.in, (“Golden Concept”, “we”) we collect, use, transfer and store personal data.

1.1 The privacy policy applies when; being in contact with Golden Concept, being close to a purchase, making a purchase, or in any other way communicating with Golden Concept. The privacy policy also applies to all account holders linked to Golden Concept’s webshops.

1.2 You should always feel safe when you leave your personal data to us and we at Golden Concept hope that this privacy policy shows how we secure that we follow the rules and regulations that apply to us in an easy and comprehensive way.

  1. Responsible for personal data

Golden Concept is responsible for Golden Concept’s handling of your personal data and secures that it follows applicable laws and regulations.

  1. When do we process your personal data?

3.1 In order to visit our webpage, buy our goods or contact us in any way, we need to collect personal data about you.

3.2 Golden Concept collect and process personal data about you when you visit our webpage, make a purchase, reach out to our support, register yourself to our newsletter, an event or other meetings, gatherings etc. The information that we at Golden Concept collect from you when you register to our newsletters, events or making a purchase is required to make an agreement and for us to provide the goods, services and offers we have.

3.3 For all customers and people registered to our newsletter, Golden Concept collect data about how you interact with our website, what deals you have been interested in by reading an email or clicking a link. For all account registered people and customers, Golden Concept also handles account data, such as order history and account details. This account specific data can be updated at any time by visiting our login pages.

  1. What personal data do we process about you?

4.1 For email subscribers

The personal data that we collect from email subscribers are:

Email

IP-address and information about your website visit behavior

4.2 For account-registered users

The personal data that we collect from account-registered users are:

Email

IP-address and information about your website visit behavior

First name

Last name

Account number and information

4.3 For customers

The personal data that we collect from customers are:

Email

IP-address and information about your website visit behavior

First name

Last name

Account number and information

Address

Telephone number

Payment information

Order information

 

  1. Why do we process the personal data about you?

Golden Concept process your data for the following purposes:

 

To fulfill our responsibilities to you as a user of our web pages, services, or products.

Support in case of problems with our web pages, services, or products.

To improve our web pages, services, or products.

To communicate informational updates and marketing messages via email or telephone.

To collect and make customer, marketing, or other types of analyses

To prevent fraud

To follow applicable laws and regulations

 

  1. The legal grounds for us to collect, use, transfer, and store personal data We treat your personal information, among other things, to:

fulfill the agreement with you, such as making purchases and handling orders.

keep track of your behavior on our website, your interaction with Golden Concept, and your interest in our offers and products to fulfill our commitment to providing you with personal offers.

Part of the processing of personal data we carry out is based on a so-called interest balance. This applies, for example, to:

 

the treatment we take to send you offers about our goods and services and to make a limited segmentation of customers, such as based on total purchase sums.

Golden Concept does not process sensitive personal data based on a balance of interest and does not perform any treatment constituting profiling based on a balance of interest.

In some cases, Golden Concept may have a legal obligation to process your personal information. This applies, for example, to:

the processing of personal data we perform to meet the requirements of regulations regarding bookkeeping

  1. Profiling

8.1 Golden Concept will use profiling and process your personal data to understand how you have been using our web, which of our products, services and offers you have been interested in, which of our newsletters you interacted with and which of our events you signed up to. This information is processed in order to tailor products and services to your interests.

Golden Concept will also use profiling of personal data to understand customer demographics and behavior in order to identify and market our products and services to new user groups.

Finally, Golden Concept will also use profiling of personal data to avoid advertising to existing customers on Facebook, Instagram, and other social networks.

8.2 You may at any time object to the processing of personal data through profiling. Do this by emailing Golden Concept’s customer service at support@goldenconcept.in. Once Golden Concept has received your notification, Golden Concept will cease processing your personal information for this purpose.

  1. How long do we store your personal data?

9.1 Your personal information will only be stored as long as there is a need to save them to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Golden Concept may save the data longer if necessary to comply with legal requirements or to monitor Golden Concept’s legal interests, such as if there is a legal process going on.

9.2 Golden Concept saves user information for a maximum of 24 months after the customer last interacted with Golden Concept.

9.3 Golden Concept saves account and customer information for as long as an account or customer have an Golden Concept account.

  1. Who do we transfer the personal data

10.1 Golden Concept may disclose your information to third parties in accordance with the Privacy Policy. Such transfers information may include, but is not limited to:

Transfer of name, address, phone number and email to logistics partners to deliver your order

Transfer of name, email, and country to advertising platforms such as Facebook for profiling or for the exclusion of the user from advertising on said platforms

Transfer of name, address, phone number, email to CRM tools in order to respond to provide customer support, send transactional or marketing emails

10.2 Third party which Golden Concept discloses information to or otherwise provides information about a user, account holder or customer may use the information only for the purposes of selling and marketing Golden Concept’s services and products or for the purpose of providing services related to Golden Concept’s agreement with you as a user, account holder or customer.

10.3 Personal data may also be disclosed by Golden Concept if it is necessary to comply with applicable legal requirements or government requirements, to safeguard Golden Concept’s legal interests or to detect and prevent fraud and other security or technical issues.

10.4 Golden Concept may transfer your personal data to countries outside the EU / EEA, if any of Golden Concept’s suppliers or partners are located there. If personal data is transferred to any country outside the EU / EEA, Golden Concept will take steps to ensure that personal data remain protected.

10.5 We will not sell your personal information to third parties unless we have your permission.

10.6 We reserve the right to disclose and transfer personal information about customers and subscribers to a buyer in the eventual sale of parts of or the entirety of the company Golden Concept AB.

  1. Changes to the Privacy Policy

11.1 Golden Concept has the right to change the Privacy Policy at any time. Golden Concept will promptly notify you of any changes to the Privacy Policy. If you do not accept the changes, you are entitled to terminate the agreement with Golden Concept before the amended Privacy Policy enters into force. You can terminate the agreement by contacting Golden Concept at support@goldenconcept.in at any time.

  1. The protection of your personal data

You should always be able to feel confident when you submit your personal information to us. Golden Concept has therefore taken the security measures needed to protect your personal data from unauthorized access, change, and deletion. For example, all information about users, account holders, and customers are stored in a database that is protected by permission management and a firewall.

  1. Your rights

13.1 Golden Concept is responsible for processing your personal data in accordance with applicable legislation.

13.2 Golden Concept will, at your request or on its own initiative, rectify, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading.

13.3 You are entitled to request:

13.3.1 Access to your personal information. This means that you are entitled to request a registry outline of the processing we conduct regarding your personal data. You are also entitled to receive a copy of the personal data being processed. You are entitled to once a calendar year, by written application, receive a registry extract from which personal data are registered about you, the purpose of the treatment and the recipients the information has been provided or to be disclosed. You also have the right to receive information on where the data has been retrieved if personal data have not been collected from you, the existence of automated decision making (including profiling) and the predicted period during which the data will be stored or the criteria used to determine this period. You also have the right to obtain information about your other rights listed in this paragraph in the registry extract.

13.3.2 Correction of your personal data. We will prompt you to correct the incorrect or incomplete information we process about you as quickly as possible.

13.3.3 Deletion of your personal information. This means that you are entitled to request that your personal data be removed if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we can not immediately delete your personal data in, for example, accounting and tax laws. We will then end the processing done for purposes other than complying with the legislation.

13.3.4 Limitation of treatment. This means that your personal information is marked so that they can only be processed for certain delimited purposes. For example, you may request a limitation when you consider your information incorrect and you have requested a correction. Meanwhile, the accuracy of the data is investigated, their treatment will be limited.

13.4 Golden Concept will notify each recipient of the personal data disclosed in paragraph 10 above about any corrections or deletion of data, as well as limitation of processing of data.

13.5 You are entitled to data portability. It implies the right to, under certain conditions, extract and transfer your personal data in a structured, widely used, and machine-readable format to another personally responsible person.

13.6 You are entitled to object to personal data processing performed on the basis of a balance of interest. If you object to such treatment, we will only continue treatment if there are legitimate reasons for treatment that weigh heavier than your interests.

13.7 If you do not wish to process your personal data for direct marketing, you are always entitled to object to such treatment by sending an email to support@goldenconcept.in

Once we have received your objection, we will cease processing your personal data for such marketing purposes.

13.8 You may submit any complaints regarding the processing of your personal data to the legal authorities.

13.9 Issuing a request. To enforce any of the above rights, please email support@goldenconcept.in We will respond to any of the above requests within one business days and comply with the request within 28 days. You may issue such request up to once per year. If you wish to issue requests more frequently, we reserve the right to charge a reasonable fee to compensate for the administrative costs of complying with the request.

  1. Cookies and site statistics

14.1 Cookies are used on our site in order to improve your experience. As you navigate our site, your preferences are remembered by the temporary use of cookies, small text files saved on your device by the browser you use. Cookies let our systems find information about your browser as well as monitor the navigational patterns while you are browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie should be activated. This enables you to reject usage of this cookie, or erase the cookie at the end of your visit. If you disable your cookies or erase cookies, your user experience may be limited.

14.2 Site statistic web data is collected with tools such as Google Analytics to analyse the performance of our site and monitor user trends on the site. Analytical data such as hits to our server, traffic patterns, and page views shows us where our audience is coming from and how they interact with the site. This type of collected information is aggregated and anonymous and therefore does not personally identify specific site users. We also use IP-anonymization which shortens and anonymizes your IP-address before it’s stored on Googles servers. In addition, our site may utilize “web beacons, “pixel tags” or other tracking technologies to study the actions of our users through non-personally identifiable information. This data is aggregated and monitored to help us improve our services and the overall experience of the site.

  1. Opting out from newsletters, cookies, site statistics and more

If you wish to opt out from or revoke your consent to any communication, clear, enable or disable cookies or tracking we’ve collected the most important information on how to do so below.

How to manage cookies on popular browsers and devices:

Select a browser below to see a detailed explanation of how to remove or disable cookies.

Manage cookies on Safari

Manage cookies on iOS

Manage cookies on Chrome

Manage cookies on Firefox

Manage cookies on Internet Explorer

 

How to manage subscriptions from Golden Concept emails:

Go to the latest email received from us, head to the bottom of the email and click “Update preferences” to update your email preferences or “Unsubscribe” to unsubscribe from all Golden Concept email communication. Please note that this means you may miss important information.

How to manage and reject Google Analytics site tracking:

You can opt out of all Google Analytics site tracking, including any other sites that use Google Analytics via this link. You can learn more about Google Analytics and how your data is safeguarded via this link.

  1. Contact information

Do not hesitate to contact us if you have any questions processing your personal information, or requesting or if you wish to request a registry extract. Our contact information can be found below.

goldenconcept.in is operated by Bluedot Brdg India Pvt Ltd, an authorized distribution & brand management company in India

support@goldenconcept.in

 

INDIA

 

MOST FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@goldenconcept.in and our phone number is +02071173777

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at support@goldenconcept.in

HOW LONG DOES THE DELIVERY TAKE?

Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship worldwide except for the following countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

WHAT IS THE RETURNS AND EXCHANGE POLICY?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@goldenconcept.in It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. Exchanges We replace items if they are defective or damaged. If you need to exchange it, send us an email at support@goldenconcept.in and send your item to: Blue Dot Brdg India Pvt. Ltd. Plot No.2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East, Mumbai,400072 Maharashtra

WHAT IS YOUR WARRANTY POLICY?

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://goldenconcept.com/pages/purchase-information

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

ORDER QUESTIONS

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at support@goldenconcept.in

CAN I CHANGE MY DELIVERY ADDRESS OR DELIVERY DATE?

If you require an address change, we can assist you via email at support@goldenconcept.in Kindly note, address and shipment date changes may not be processed if the package has already been shipped out or if the transaction payment method was via PayPal. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION. WHAT DO I DO?

Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at support@goldenconcept.in

MY CARD HAS BEEN CHARGED BUT I HAVE NOT RECEIVED AN ORDER CONFIRMATION

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

I HAVE RECEIVED THE WRONG PRODUCT - WHAT SHOULD I DO?

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@goldenconcept.in

WHY WAS MY ORDER CANCELLED?

In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, unverified account on PayPal or unsuccessful authentication procedures.

SHIPPING & DELIVERY

HOW LONG DOES THE DELIVERY TAKE?

Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

WHAT ARE THE SHIPPING COSTS?

Shipping charges are free.

WHICH DELIVERY SERVICES DO YOU USE?

We use the following courier services, DHL , blue dart and FEDEX. All couriers are used with EXPRESS services.

DO I NEED TO PAY FOR IMPORT VAT/TAX/CUSTOMS?

No you do not have to pay any custom taxes.

WHERE ARE YOU LOCATED?

The headquarters are located in Malmö, Sweden.

WHERE ARE YOUR PRODUCTS SHIPPED FROM?

Our products are shipped from Sweden.

DO YOU SHIP INTERNATIONALLY?

No, we only ship pan India

SHIPPING & DELIVERY

DO THE WATCH CASES WORK WITH MAGSAFE CHARGING TECHNOLOGY?

Yes. All our cases work with original Apple MagSafe chargers.

ARE THE WATCH CASE STRAPS INTERCHANGEABLE?

Yes. Each watch case model has its own strap range. We have different options available depending on the style (except the Mansory collection). If you require support, contact us via email support@goldenconcept.in

DOES THE WATCH CASE INCLUDE THE APPLE WATCH?

Golden Concept India only sells watch case, not apple watch.

ARE THE WATCH CASES WATER RESISTANT?

Yes. Our watch case are water resistant except models with a leather strap.

HOW DO I INSTALL THE WATCH CASE?

We have this information available in a care and maintenance booklet that is included in the watch case box.

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

WHAT DO I DO IF I NEED EXTRA PARTS?

Please contact our customer support via email support@goldenconcept.in for assistance. Mention your order number and attach pictures of the parts you require.

CAN I USE A DIFFERENT SIZE WATCH CASE FOR MY APPLE WATCH?

Each watch case has its own unique size. Therefore, we recommend that you order according to the size and model of your Apple Watch.

HOW CAN I CLEAN MY WATCH CASE?

We have this information available in a care and maintenance booklet that is included in the watch case box.

HOW CAN I REPAIR MY WATCH CASE?

In order to repair your case, please contact our customer support team for assistance via email support@goldenconcept.in

WHERE CAN I FIND THE DIMENSIONS OF THE WATCH CASE?

The dimensions are available in the product information section under each model.

WHAT IS THE PREORDER WAITING TIME?

The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.

WHAT MATERIAL IS USED ON THE WATCH CASES?

The main materials used in our case frames are titanium, stainless steel and carbon fibre. You can find more details in the product information section.

WHAT TYPE OF STONES DO YOU USE ON THE WATCH CASES?

We use genuine Swarovski Zirconia crystals on our watch cases. In our exclusive limited edition watch cases, diamonds are also used in the frame.

WHAT IS THE MATERIAL OF THE STRAPS?

Leather straps are made of 100% calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.

PURCHASE INFORMATION

WHAT PAYMENT METHODS CAN I USE?

You can pay via credit or a debit card, Maestro, UPI, Mastercard, Visa, American Express, Crypto, Apple Pay or Google Pay.

HOW CAN I APPLY THE DISCOUNT CODE?

When discount codes are available, you will receive a unique code via email. You can copy the code into the "discount code" section during checkout. If you need assistance, you can contact us via email support@goldenconcept.in

WHICH CURRENCY ARE THE PRICES IN?

Our prices are in INR.

DO YOU ACCEPT CRYPTO CURRENCIES?

No we do not accept crypto currencies.

HOW DO I KNOW WHETHER MY GC WATCH CASE IS AUTHENTIC OR NOT?

You can authenticate our Golden Concept cases via the following means: Buying directly from the Golden Concept's website or through our registered partners whom you can discover on our store locator page. We can also authenticate our GC cases through the serial number which is written at the back. You will receive a warranty card which also authenticates the watch case. You can also contact our customer support to authenticate your watch case. Email us at support@goldenconcept.in There are intricate details which only our designers are aware of when it comes to the authenticity of the watch cases.

CAN YOU CHANGE THE INFORMATION ON THE INVOICE?

Unfortunately, we cannot change information on the invoice after the order has been placed.

HOW DO I PLACE AN ORDER?

You are welcome to contact us if you require assistance placing your order. You are welcome to contact us via email, chat, phone. Our email is support@goldenconcept.in and our phone number is +02071173777

IS MY INFORMATION SAFE?

Your credit card details are handled with secure encryption under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. As a result of this, no information is stored by Golden Concept.

DO YOU STORE MY PAYMENT INFORMATION?

As payments are handled by the bank under strict conditions, they cannot be accessed or read by any parties. Therefore, payment information is not stored by Golden Concept.

WARRANTY & CARE

CAN YOU ADJUST MY STRAP?

Instructions are available in the booklet which you receive in the box. However, if you need assistance adjusting your strap, you can visit your local watch repair shop or contact us via email for further assistance.

HOW SHOULD I LOOK AFTER MY WATCH CASE?

As this is a high end product, we recommend cautious care of the watch cases in order to avoid discoloration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case.

WILL MY APPLE WATCH WARRANTY BE VOIDED?

Your Apple Watch warranty is not affected by the watch case. Your Apple watch warranty will still be valid as no physical changes are made to the Apple watch itself.

WHAT DOES THE WARRANTY COVER?

The warranty covers manufacturing defects. For further information, please visit the following page: https://goldenconcept.com/pages/purchase-information

CAN I WASH MY STRAPS?

Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.

RETURN AND EXCHANGE

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@goldenconcept.in It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. For additional support, you can connect with us on Chat or call us at 020 71173777 Customized products, gift cards and discounted Items are exempt from being returned. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days. Late or missing refunds If you haven’t received a refund, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldenconcept.in

CAN I RETURN IF I CHANGE MY MIND?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@goldenconcept.in It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.

HOW DO I RETURN MY PRODUCT?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@goldenconcept.in It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. For additional support, you can connect with us on Chat or call us at 020 71173777 Customized products, gift cards and discounted Items are exempt from being returned.

CAN I CHANGE MY ORDER?

Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.
x