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HERE TO HELP

Have a question? Look for the answer in our FAQ.
But you can also contact us:

CONTACT CUSTOMER SERVICE

Call Us: +91 02071173777

Monday to Friday: 10:00-7:00 IST

Send us an email

ABOUT US

Golden Concept is a Swedish luxury brand providing personalized technology that combines elegance, exclusivity and prestige. All products are made out of high-end materials. By offering a wide range of personalization options, we allow our customers to fully express their individuality and to create their own piece of art.

SHIPPING

Free Door-Too-Door shipping service with 20-25 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

SHIPPING NOTICE 

Due the Covid-19 restrictions and high demand on our products, it could take up to 10 business days before your parcel can be dispatched.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

IMPROVED SHOPPING EXPERIENCE

Return 
Golden Concept India does not provide any returns.

Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it.
Take a picture of the product including the outer packaging. Send in your images to support@goldenconcept.in
It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.

For additional support, you can connect with us on Chat or call us at 020 71173777

Customized products, gift cards and discounted Items are exempt from being returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days.

Late or missing refunds

If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldenconcept.in

HERE TO HELP

Have a question? Look for the answer in our FAQ.
But you can also contact us:

CONTACT CUSTOMER SERVICE

Call Us: +91 02071173777

Monday to Friday: 10:00-7:00 IST

Send us an email

ABOUT US

Golden Concept is a Swedish luxury brand providing personalized technology that combines elegance, exclusivity and prestige. All products are made out of high-end materials. By offering a wide range of personalization options, we allow our customers to fully express their individuality and to create their own piece of art.

SHIPPING

Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

SHIPPING NOTICE 

Due the Covid-19 restrictions and high demand on our products, it could take up to 10 business days before your parcel can be dispatched.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

IMPROVED SHOPPING EXPERIENCE

Return Golden Concept Products are imported once we have confirmation of your order. Once the order is placed, we will not be able to cancel your shipment. We will accept returns if the product has been damaged during delivery or there are manufacturing defects. Please do not accept any shipment which is damaged and if you have received a shipment that was damaged during the shipping process please follow the below steps 1) Do not accept the shipment if it is damaged 2) Take a picture of the damaged product including the outer packaging 3) Send in your images to support@goldenconcept.in For additional support, you can connect with us on Chat or Call Us as:+ +02071173777

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days.

Late or missing refunds

If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldenconcept.in

 

 

MOST FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@brdggroup.com and our phone number is +02071173777

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at support@brdggroup.com

HOW LONG DOES THE DELIVERY TAKE?

Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship worldwide except for the following countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

WHAT IS THE RETURNS AND EXCHANGE POLICY?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. Exchanges We replace items if they are defective or damaged. If you need to exchange it, send us an email at support@brdggroup.com and send your item to: Blue Dot Brdg India Pvt. Ltd. Plot No.2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East, Mumbai,400072 Maharashtra

WHAT IS YOUR WARRANTY POLICY?

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://goldenconcept.com/pages/purchase-information

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

ORDER QUESTIONS

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at support@brdggroup.com

CAN I CHANGE MY DELIVERY ADDRESS OR DELIVERY DATE?

If you require an address change, we can assist you via email at support@brdggroup.com Kindly note, address and shipment date changes may not be processed if the package has already been shipped out or if the transaction payment method was via PayPal. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION. WHAT DO I DO?

Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at support@brdggroup.com

MY CARD HAS BEEN CHARGED BUT I HAVE NOT RECEIVED AN ORDER CONFIRMATION

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

I HAVE RECEIVED THE WRONG PRODUCT - WHAT SHOULD I DO?

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@brdggroup.com

WHY WAS MY ORDER CANCELLED?

In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, unverified account on PayPal or unsuccessful authentication procedures.

SHIPPING & DELIVERY

HOW LONG DOES THE DELIVERY TAKE?

Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.

WHAT ARE THE SHIPPING COSTS?

Shipping charges are free.

WHICH DELIVERY SERVICES DO YOU USE?

We use the following courier services, DHL , blue dart and FEDEX. All couriers are used with EXPRESS services.

DO I NEED TO PAY FOR IMPORT VAT/TAX/CUSTOMS?

No you do not have to pay any custom taxes.

WHERE ARE YOU LOCATED?

The headquarters are located in Malmö, Sweden.

WHERE ARE YOUR PRODUCTS SHIPPED FROM?

Our products are shipped from Sweden.

DO YOU SHIP INTERNATIONALLY?

No, we only ship pan India

SHIPPING & DELIVERY

DO THE WATCH CASES WORK WITH MAGSAFE CHARGING TECHNOLOGY?

Yes. All our cases work with original Apple MagSafe chargers.

ARE THE WATCH CASE STRAPS INTERCHANGEABLE?

Yes. Each watch case model has its own strap range. We have different options available depending on the style (except the Mansory collection). If you require support, contact us via email support@brdggroup.com

DOES THE WATCH CASE INCLUDE THE APPLE WATCH?

Golden Concept India only sells watch case, not apple watch.

ARE THE WATCH CASES WATER RESISTANT?

Yes. Our watch case are water resistant except models with a leather strap.

HOW DO I INSTALL THE WATCH CASE?

We have this information available in a care and maintenance booklet that is included in the watch case box.

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

WHAT DO I DO IF I NEED EXTRA PARTS?

Please contact our customer support via email support@brdggroup.com for assistance. Mention your order number and attach pictures of the parts you require.

CAN I USE A DIFFERENT SIZE WATCH CASE FOR MY APPLE WATCH?

Each watch case has its own unique size. Therefore, we recommend that you order according to the size and model of your Apple Watch.

HOW CAN I CLEAN MY WATCH CASE?

We have this information available in a care and maintenance booklet that is included in the watch case box.

HOW CAN I REPAIR MY WATCH CASE?

In order to repair your case, please contact our customer support team for assistance via email support@brdggroup.com

WHERE CAN I FIND THE DIMENSIONS OF THE WATCH CASE?

The dimensions are available in the product information section under each model.

WHAT IS THE PREORDER WAITING TIME?

The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.

WHAT MATERIAL IS USED ON THE WATCH CASES?

The main materials used in our case frames are titanium, stainless steel and carbon fibre. You can find more details in the product information section.

WHAT TYPE OF STONES DO YOU USE ON THE WATCH CASES?

We use genuine Swarovski Zirconia crystals on our watch cases. In our exclusive limited edition watch cases, diamonds are also used in the frame.

WHAT IS THE MATERIAL OF THE STRAPS?

Leather straps are made of 100% calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.

PURCHASE INFORMATION

WHAT PAYMENT METHODS CAN I USE?

You can pay via credit or a debit card, Maestro, UPI, Mastercard, Visa, American Express, Crypto, Apple Pay or Google Pay.

HOW CAN I APPLY THE DISCOUNT CODE?

When discount codes are available, you will receive a unique code via email. You can copy the code into the "discount code" section during checkout. If you need assistance, you can contact us via email support@brdggroup.com

WHICH CURRENCY ARE THE PRICES IN?

Our prices are in INR.

DO YOU ACCEPT CRYPTO CURRENCIES?

No we do not accept crypto currencies.

HOW DO I KNOW WHETHER MY GC WATCH CASE IS AUTHENTIC OR NOT?

You can authenticate our Golden Concept cases via the following means: Buying directly from the Golden Concept's website or through our registered partners whom you can discover on our store locator page. We can also authenticate our GC cases through the serial number which is written at the back. You will receive a warranty card which also authenticates the watch case. You can also contact our customer support to authenticate your watch case. Email us at support@brdggroup.com There are intricate details which only our designers are aware of when it comes to the authenticity of the watch cases.

CAN YOU CHANGE THE INFORMATION ON THE INVOICE?

Unfortunately, we cannot change information on the invoice after the order has been placed.

HOW DO I PLACE AN ORDER?

You are welcome to contact us if you require assistance placing your order. You are welcome to contact us via email, chat, phone. Our email is support@brdggroup.com and our phone number is +02071173777

IS MY INFORMATION SAFE?

Your credit card details are handled with secure encryption under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. As a result of this, no information is stored by Golden Concept.

DO YOU STORE MY PAYMENT INFORMATION?

As payments are handled by the bank under strict conditions, they cannot be accessed or read by any parties. Therefore, payment information is not stored by Golden Concept.

WARRANTY & CARE

CAN YOU ADJUST MY STRAP?

Instructions are available in the booklet which you receive in the box. However, if you need assistance adjusting your strap, you can visit your local watch repair shop or contact us via email for further assistance.

HOW SHOULD I LOOK AFTER MY WATCH CASE?

As this is a high end product, we recommend cautious care of the watch cases in order to avoid discoloration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case.

WILL MY APPLE WATCH WARRANTY BE VOIDED?

Your Apple Watch warranty is not affected by the watch case. Your Apple watch warranty will still be valid as no physical changes are made to the Apple watch itself.

WHAT DOES THE WARRANTY COVER?

The warranty covers manufacturing defects. For further information, please visit the following page: https://goldenconcept.com/pages/purchase-information

CAN I WASH MY STRAPS?

Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.

RETURN AND EXCHANGE

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. For additional support, you can connect with us on Chat or call us at 020 71173777 Customized products, gift cards and discounted Items are exempt from being returned. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days. Late or missing refunds If you haven’t received a refund, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@brdggroup.com

CAN I RETURN IF I CHANGE MY MIND?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.

HOW DO I RETURN MY PRODUCT?

Golden Concept India does not provide any returns. Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it. Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned. For additional support, you can connect with us on Chat or call us at 020 71173777 Customized products, gift cards and discounted Items are exempt from being returned.

CAN I CHANGE MY ORDER?

Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.

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MENS'S APPAREL SIZING

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

SIZE S M L XL
EUROPE 36 38 40 42
US 4 6 8 10
CHEST FIT (CM) 92 96 100 108
WAIST (CM) 80 84 88 96
HIPS (CM) 94 98 102 110

WATCH CASE SIZING

Our Watch Cases comes in three different sizes (41/45/49mm) to ensure the perfect fit for your Apple Watch. 

COLLECTION WRIST SIZE
RACING SPORT EDITION 13-23 cm
SPORT EDITION 14-21 cm
CLASSIC EDITION 15-22 cm
EVENING EDITION 11-21 cm
ROYAL EDITION 14-22 cm

SUNGLASSES SIZING

When you want to measure which sunglasses will suit you, this is what you need to know: first nr - eye size, second nr - bridge size, third nr - temple size.

STYLE  SIZE
BALLER 56   20 - 145
ENTREPRENEUR 57   17 - 140
RAVER 138   01 - 140
DUDE 52   20 - 145
BIZTER 62  12 - 135

BRACELET SIZING

Our bracelets comes in two different sizes S / M to ensure the perfect fit om your wrist. 

COLLECTION WRIST SIZE S M
BANGLE 15-20 cm 15-17 cm 17-20 cm
BRACELET 15-20 cm 15-17 cm 17-20 cm

Shipping Policy 

At Golden Concept, we are dedicated to providing you with a seamless and luxurious shopping experience. Below are the details of our shipping policy: 

 

 

1.1 Processing Time 

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. 
  • You will receive another notification when your order has been shipped. 

 

 

1.2 Shipping Rates and Delivery Estimates 

  • Standard Shipping: Free on all orders. Estimated delivery time:10-12 business days. 
  • Expedited Shipping: ₹5000 flat rate. Estimated delivery time: 5-7 business days. 
  • COD: Cash on delivery is not eligible.  

 

 

1.3 Order Tracking 

  • Once your order has been shipped, you will receive an email notification with a tracking number. 
  • Please allow up to 48 hours for the tracking information to become available. 

 

 

1.4 Shipping Restrictions 

  • We deliver to all locations within India. However, there may be some remote areas where delivery might take a bit longer. 

 

 

  1. Return Policy

At Golden Concept, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. 

 

 

  1. Return Eligibility 
  • Return or exchange is eligible only if the products are delivered to you in a physically damaged condition, has missing parts or accessories or a wrong order has been delivered 
  • Damaged/ defective items must be returned within 15 days of the delivery date. 
  • Items must be in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. 
  • We reserve the right to refuse any return sent or communicated after the 15-day period or the return of any item which is not in the same condition as when received. 
  • Returns are only accepted for items purchased directly from our website. 
  • Items purchased during sale or during discounts/ offers are not eligible for returns.  

 

 

 

2.2 Return Process 

  • To initiate a return, please contact our customer service team at support@brdggroup.com  with your order number and reason for the return. 
  • Our team will provide you with a return authorization and instructions on how to send your item back to us. It is imperative that your return passes the QC to become eligible for a refund or exchange. 
  • Please do not send items back without prior authorization. 

 

 

2.3 Refunds 

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 
  • If approved, your refund will be processed to your original method of payment within 15 business days. 
  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

 

2.4 Exchanges 

  • We only replace items if they are defective or damaged. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.  
  • A product can only be replaced with another product of equal or higher amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product. 

 

 

2.5 Return Shipping 

  • We will arrange for a pick up from you.  

 

 

2.6 Non-returnable Items 

  • Gift cards 
  • Items marked as final sale 

 

 

  1. Customer Support

If you have any questions about our shipping or return policies, please don't hesitate to reach out to our customer support team: 

  • Chat with us: +91 8898080043 (Mon-Fri, 9 AM - 6 PM IST) 

 

 

GOLDEN CONCEPT WARRANTY IS VALID FOR ONE (1) YEAR 

The products are manufactured to meet our high-quality standards. In addition, the products are also covered by our warranty against any manufacturing defects. To report a warranty issue, please contact customer service at support@brdggroup.com 

Note that Golden Concept warranty does not cover: 

(A) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship. 

(B) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship. 

(C) to damage caused by use with a third-party component or product that does not meet the Golden Concept’s Product’s specifications. 

(D) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause. 

(E) to damage caused by operating the Product outside the user manual, the technical specifications or other published guidelines. 

(F) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Golden Concept or an Golden Concept authorized Service Provider (“AASP”). 

(G) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product. 

(H) if any serial number has been removed or defaced from the Product, or if the phone manufacturer receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase). 

It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 15 days. Any complaints should be made to our customer service. Please provide us with your order number and the reason for your complaint and we will return with further instructions on returning the product. 
If a returned product has no fault, Golden Concept has the right to refuse the refund and charge a fee for transportation costs. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If you wish to send your product to us for warranty issues, contact our support team via: 

 

  • Chat with us: +91 8898080043 (Mon-Fri, 9 AM - 6 PM IST) 

 

Thank you for choosing Golden Concept. We appreciate your business and are committed to providing you with luxury products and exceptional customer service. 

 

Thanks for contacting us. We'll get back to you as soon as possible.

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