Blue Dot Brdg India Pvt Ltd is the authorised Importer & Distributor for Golden Concept AB in India. Blue Dot Brdg India Pvt. Ltd Plot No.2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East, Mumbai - 400072.
GSTIN :27AAKCB9943N1ZU
Golden Concept ships its products to almost all parts of India. Orders placed have an approximate delivery time of 20-25 business days since the product will be imported on demand. Once the product is received in India, We will ship the products within 24hrs. We ship on all days except Sundays and National Holidays. To give you the best shopping experience, we do not charge any shipping fee for your orders. Please note that there might be delays due to the clearance of customs formalities which will impact the delivery time.
Express Delivery's: Order is shipped immediately in express delivery and will reach on door steps in 2 working days.
There is no minimum value order requirement on any purchase. The estimated delivery time is approximately 3-4 working days once the order gets shipped from the warehouse. Please make sure to enter your complete and correct address and phone number (Building name, flat no, area/sector, City, Pin code, state, and nearest landmark) to ensure your order arrives as soon as possible.
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address once the shipment reached our India's warehouse. In case you do not receive mail from us within 24hrs of order once reached in India's warehouse please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. For any clarifications, please feel free to call on our customer care number or write us and we will be happy to help.
MOST FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@brdggroup.com and our phone number is +02071173777
WHERE IS MY ORDER?
Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.
Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.
If you have any queries regarding your order status, contact us via email at support@brdggroup.com
HOW LONG DOES THE DELIVERY TAKE?
Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide except for the following countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.
WHAT IS THE RETURNS AND EXCHANGE POLICY?
Golden Concept India does not provide any returns.
Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it.
Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com
It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.
Exchanges
We replace items if they are defective or damaged.
If you need to exchange it, send us an email at support@brdggroup.com and send your item to:
Blue Dot Brdg India Pvt. Ltd. Plot No.2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East, Mumbai,400072 Maharashtra
WHAT IS YOUR WARRANTY POLICY?
There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://goldenconcept.com/pages/purchase-information
HOW DO I ADJUST THE STRAP?
We have this information available in a care and maintenance booklet that is included in the watch case box.
ORDER QUESTIONS
WHERE IS MY ORDER?
Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.
Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at
support@brdggroup.com
CAN I CHANGE MY DELIVERY ADDRESS OR DELIVERY DATE?
If you require an address change, we can assist you via email at support@brdggroup.com
Kindly note, address and shipment date changes may not be processed if the package has already been shipped out or if the transaction payment method was via PayPal. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION. WHAT DO I DO?
Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at support@brdggroup.com
MY CARD HAS BEEN CHARGED BUT I HAVE NOT RECEIVED AN ORDER CONFIRMATION
In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.
I HAVE RECEIVED THE WRONG PRODUCT - WHAT SHOULD I DO?
Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@brdggroup.com
WHY WAS MY ORDER CANCELLED?
In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, unverified account on PayPal or unsuccessful authentication procedures.
SHIPPING & DELIVERY
HOW LONG DOES THE DELIVERY TAKE?
Free Door-Too-Door shipping service with 15-18 working days delivery time, for all orders except Express Delivery, which will be on your door step in 48hrs.
WHAT ARE THE SHIPPING COSTS?
Shipping charges are free.
WHICH DELIVERY SERVICES DO YOU USE?
We use the following courier services, DHL , blue dart and FEDEX. All couriers are used with EXPRESS services.
DO I NEED TO PAY FOR IMPORT VAT/TAX/CUSTOMS?
No you do not have to pay any custom taxes.
WHERE ARE YOU LOCATED?
The headquarters are located in Malmö, Sweden.
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Our products are shipped from Sweden.
DO YOU SHIP INTERNATIONALLY?
No, we only ship pan India
SHIPPING & DELIVERY
DO THE WATCH CASES WORK WITH MAGSAFE CHARGING TECHNOLOGY?
Yes. All our cases work with original Apple MagSafe chargers.
ARE THE WATCH CASE STRAPS INTERCHANGEABLE?
Yes. Each watch case model has its own strap range. We have different options available depending on the style (except the Mansory collection). If you require support, contact us via email
support@brdggroup.com
DOES THE WATCH CASE INCLUDE THE APPLE WATCH?
Golden Concept India only sells watch case, not apple watch.
ARE THE WATCH CASES WATER RESISTANT?
Yes. Our watch case are water resistant except models with a leather strap.
HOW DO I INSTALL THE WATCH CASE?
We have this information available in a care and maintenance booklet that is included in the watch case box.
HOW DO I ADJUST THE STRAP?
We have this information available in a care and maintenance booklet that is included in the watch case box.
WHAT DO I DO IF I NEED EXTRA PARTS?
Please contact our customer support via email support@brdggroup.com
for assistance. Mention your order number and attach pictures of the parts you require.
CAN I USE A DIFFERENT SIZE WATCH CASE FOR MY APPLE WATCH?
Each watch case has its own unique size. Therefore, we recommend that you order according to the size and model of your Apple Watch.
HOW CAN I CLEAN MY WATCH CASE?
We have this information available in a care and maintenance booklet that is included in the watch case box.
HOW CAN I REPAIR MY WATCH CASE?
In order to repair your case, please contact our customer support team for assistance via email support@brdggroup.com
WHERE CAN I FIND THE DIMENSIONS OF THE WATCH CASE?
The dimensions are available in the product information section under each model.
WHAT IS THE PREORDER WAITING TIME?
The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.
WHAT MATERIAL IS USED ON THE WATCH CASES?
The main materials used in our case frames are titanium, stainless steel and carbon fibre. You can find more details in the product information section.
WHAT TYPE OF STONES DO YOU USE ON THE WATCH CASES?
We use genuine Swarovski Zirconia crystals on our watch cases. In our exclusive limited edition watch cases, diamonds are also used in the frame.
WHAT IS THE MATERIAL OF THE STRAPS?
Leather straps are made of 100% calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.
PURCHASE INFORMATION
WHAT PAYMENT METHODS CAN I USE?
You can pay via credit or a debit card, Maestro, UPI, Mastercard, Visa, American Express, Crypto, Apple Pay or Google Pay.
HOW CAN I APPLY THE DISCOUNT CODE?
When discount codes are available, you will receive a unique code via email. You can copy the code into the "discount code" section during checkout. If you need assistance, you can contact us via email support@brdggroup.com
WHICH CURRENCY ARE THE PRICES IN?
Our prices are in INR.
DO YOU ACCEPT CRYPTO CURRENCIES?
No we do not accept crypto currencies.
HOW DO I KNOW WHETHER MY GC WATCH CASE IS AUTHENTIC OR NOT?
You can authenticate our Golden Concept cases via the following means:
Buying directly from the Golden Concept's website or through our registered partners whom you can discover on our store locator page.
We can also authenticate our GC cases through the serial number which is written at the back.
You will receive a warranty card which also authenticates the watch case.
You can also contact our customer support to authenticate your watch case. Email us at support@brdggroup.com
There are intricate details which only our designers are aware of when it comes to the authenticity of the watch cases.
CAN YOU CHANGE THE INFORMATION ON THE INVOICE?
Unfortunately, we cannot change information on the invoice after the order has been placed.
HOW DO I PLACE AN ORDER?
You are welcome to contact us if you require assistance placing your order. You are welcome to contact us via email, chat, phone. Our email is support@brdggroup.com
and our phone number is +02071173777
IS MY INFORMATION SAFE?
Your credit card details are handled with secure encryption under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. As a result of this, no information is stored by Golden Concept.
DO YOU STORE MY PAYMENT INFORMATION?
As payments are handled by the bank under strict conditions, they cannot be accessed or read by any parties. Therefore, payment information is not stored by Golden Concept.
WARRANTY & CARE
CAN YOU ADJUST MY STRAP?
Instructions are available in the booklet which you receive in the box. However, if you need assistance adjusting your strap, you can visit your local watch repair shop or contact us via email for further assistance.
HOW SHOULD I LOOK AFTER MY WATCH CASE?
As this is a high end product, we recommend cautious care of the watch cases in order to avoid discoloration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case.
WILL MY APPLE WATCH WARRANTY BE VOIDED?
Your Apple Watch warranty is not affected by the watch case. Your Apple watch warranty will still be valid as no physical changes are made to the Apple watch itself.
WHAT DOES THE WARRANTY COVER?
The warranty covers manufacturing defects. For further information, please visit the following page: https://goldenconcept.com/pages/purchase-information
CAN I WASH MY STRAPS?
Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.
RETURN AND EXCHANGE
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Golden Concept India does not provide any returns.
Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it.
Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com
It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.
For additional support, you can connect with us on Chat or call us at 020 71173777
Customized products, gift cards and discounted Items are exempt from being returned.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days.
Late or missing refunds
If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@brdggroup.com
CAN I RETURN IF I CHANGE MY MIND?
Golden Concept India does not provide any returns.
Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it.
Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com
It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.
HOW DO I RETURN MY PRODUCT?
Golden Concept India does not provide any returns.
Return is only eligible when the product is damaged or defected but the item must be unused and in the same condition that you received it.
Take a picture of the product including the outer packaging. Send in your images to support@brdggroup.com
It must also be in the original packaging. Customized products, gift cards and discounted Items are exempt from being returned.
For additional support, you can connect with us on Chat or call us at 020 71173777
Customized products, gift cards and discounted Items are exempt from being returned.
CAN I CHANGE MY ORDER?
Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.
